Case Study: O’Higgins Hardware increases sales, efficiency, and customer satisfaction with Infor Warehouse Management Provia

O’Higgins Hardware increases profitability and customer satisfaction with Infor Warehouse Management Provia

O’Higgins Hardware, a Chilean distributor serving mining, agriculture, automotive, and manufacturing markets, faced rapid sales growth and the expansion to a new distribution center. The company needed a local logistics management solution with local technical support that would integrate with its existing ERP, improve competitiveness, and meet increasing customer demand.

Working with channel partner Tecsys Latin America, O’Higgins implemented Infor Warehouse Management Provia, which integrated easily with their ERP and delivered faster order cycles, better inventory accuracy, and higher productivity. Within 12 months the company saw a 10% increase in sales orders and a 4% increase in sales, plus improved customer satisfaction, lower costs, and a stronger competitive position.

O’Higgins Hardware

Wilson Ortiz

Professional Services Manager, Tecsys Latin America