Case Study: Nissan Motor Company achieves world-class HR efficiency and major cost savings with Infor HR Service Delivery

Nissan drives added value and saves with Infor HR Service Delivery

Nissan, a global automotive OEM headquartered in Franklin, TN, needed to deliver consistent, efficient HR services across a complex network of manufacturing, logistics, and support centers while minimizing disruption to employees, HR, and the business and encouraging employee self-service.

By deploying Infor HR Service Delivery (HCM) with a 24/7 employee portal and single sign-on, Nissan standardized, streamlined, and automated HR processes, achieved world-class KPI performance (faster response, lower abandonment, higher first‑contact resolution), moved from the bottom to the top quartile for HR expenditures, avoided outsourcing, trained 24 staff instead of the vendor‑recommended 70, and handled six times more calls—freeing HR to focus on higher‑value work and saving time and cost for employees and the business.

Nissan Motor Company

Dwain Stevens

Senior Manager, HR Shared Services, Nissan NA