Case Study: Mohegan Sun achieves paperless, 24/7 employee HR access and reduced HR costs with Infor HR Service Delivery and Infinium Self Service

Mohegan Sun empowers employees with Infor HR Service Delivery and Infinium Self Service

Mohegan Sun, a major U.S. entertainment, gaming, and shopping destination, needed to reduce manual, paper-based HR processes and cut down on employee visits and calls to HR by giving staff consistent, accurate access to policy, benefits, and regulatory information around the clock. The goal was to improve employee service and free HR to focus on strategic work.

Mohegan Sun implemented Infor HR Service Delivery and Infor Infinium Self Service to provide a 24/7 employee portal. The change eliminated paper, reduced administrative workload and costs, delivered 90% positive employee feedback after a fast rollout, accelerated the manager self-service phase, and improved process consistency, cross-team collaboration, and customer service.

Mohegan Sun

Jeffrey R.Hamilton

VP of HR, Mohegan Sun