Case Study: Miller Industries achieves 80% faster budgeting and reporting with Infor Birst (Infor)

Miller Industries hauls out siloed data with Infor Birst

Miller Industries, a Tennessee-based global leader in towing and recovery equipment with multiple U.S. and European plants, struggled with siloed data and slow, manual reporting—analytics lived in disparate systems and only technical experts could access reliable information. Decentralized teams created inconsistent “islands” of data, making executive reporting time-consuming and hindering timely decision-making across finance, sales, and manufacturing.

Miller implemented Infor Birst as its enterprise BI standard, using an agile rollout to deliver the first dashboards in three months and then broadening coverage across revenue, AR, inventory, labor, sales history, and customer analytics. The unified, role-filtered dashboards (including mobile access) replaced hundreds of spreadsheets, cut budget creation and manual reporting work by ~80%, reduced past-due AR by ~40%, and enabled faster forecasting and better operational and distributor collaboration—plans now include using an Infor data lake and AI to further optimize demand and production.

Miller Industries

William G. Miller II

President, and Co-Chief Executive Officer