Case Study: MercyOne Northeast Iowa achieves seamless IT continuity and cloud transition with Infor Managed Services

MercyOne relies on Infor Managed Services for full IT suppor

MercyOne Northeast Iowa, a network of clinics, medical centers and hospitals, faced a sudden loss of IT services and staff after an organizational change and needed to standardize processes while moving systems to the cloud. With limited in‑house experience in ERP, data migration and day‑to‑day IT operations, the health system required a reliable partner to stabilize operations and guide the transition.

Infor Managed Services stepped in to provide full IT support—handling ERP processes, loading more than 500 custom jobs, running batch automation and reporting, and managing security and daily troubleshooting—while coaching MercyOne staff to build internal IT knowledge. The partnership delivered a smooth transition, faster response times for custom needs, improved vendor coordination, and a path toward greater automation and self‑sufficiency.

MercyOne

Amy Stover

Senior Applications Analyst