Case Study: Memorial Hermann achieves $1.1M annual invoice-processing savings and boosts working capital with Infor

Memorial Hermann boosts working capital with Infor

Memorial Hermann Healthcare System, a top-five U.S. large healthcare system and the largest not‑for‑profit in Texas with 12 hospitals and over 20,000 employees, needed to modernize payables without a major technology overhaul. The organization faced fragmented procurement-to-payment processes, a paper-driven invoicing model, slow payment cycles, high per‑vendor transaction costs, and limited cash-flow visibility that constrained its ability to capture early‑payment discounts.

Using an affordable, custom solution powered by Infor Lawson (Financial and Supply Chain Management) and partner services for electronic invoicing, internal workflow and payments, Memorial Hermann consolidated P2P processes and gained detailed tracking by facility, department and user. The initiative reduced touchpoints by 125,000, eliminated 16,000 paper checks annually, cut payment time to 20 days, saved $1.1 million a year (about $11 per invoice), increased early‑payment discounts by $500,000, and leveraged rebates plus a $15 million cash float to fund Phase II.

Memorial Hermann

Dan Humphrey

System Executive, Supply Chain Services, Memorial Hermann Healthcare System