Case Study: Kiosk Technologies achieves faster ordering and seamless payments with Infor

Kiosk technology Meeting the needs of the changing managed food service space

A managed food‑service operator in the hospitality sector was struggling to meet evolving customer expectations: long lines, cumbersome ordering and payment processes, and demand for multiple payment options including employee and student meal plans, gift cards and mobile wallets. These pain points were amplified as consumer behavior shifted with new technology, forcing operators to rethink how they deliver fast, convenient service.

The company implemented modern self‑service kiosks that streamline ordering and accept diverse payment methods, reducing wait times and simplifying transactions. The result was faster throughput, improved guest satisfaction and a more adaptable service model positioned to meet future technology‑driven expectations.

Kiosk Technologies