Case Study: Kempinski Hotels achieves 88% higher forecast accuracy and 24/7 cloud financial reporting with Infor d/EPM (Infor)

Kempinski Hotels drives business insight and decision-making with Infor d/EPM

Kempinski Hotels, Europe’s oldest luxury hotel group with more than 70 five‑star properties in 30+ countries, needed a robust, cloud‑accessible financial system to give managers accurate, real‑time data anywhere and on any device. The group faced challenges scaling reporting across diverse locations, reducing manual data entry, and improving the granularity and timeliness of budgeting and forecasting during rapid growth.

Kempinski implemented Infor d/EPM as a cloud budgeting and forecasting platform, expanding use from 2 to 9 users per hotel, automating data flows into corporate reporting, and enabling rolling forecasts at the line‑item level. The solution delivered major gains: an 88% increase in forecast accuracy, a 60% reduction in months off forecast, and a 125% rise in average users per hotel over five years, while providing 24/7 access and smoother, scalable upgrades.

Kempinski Hotels

Colin Lubbe

Chief Financial Officer