Case Study: Kellogg Company achieves reliable global HR data and streamlined employee self-service with Infor HR Service Delivery

Kellogg Company ensures data reliability with Infor HR Service Delivery

Kellogg Company, a global food manufacturer, faced growing complexity in its HR systems after multiple acquisitions: unreliable human capital data across countries, a highly customized platform that hindered talent mobility, and the need for an easy-to-use employee and manager self-service solution.

Kellogg implemented Infor HR Service Delivery as a centralized HCM system to standardize policies, automate processes, and provide a multilingual self-service portal and service center. The result was greater confidence in HR data for better decision-making, streamlined HR operations and cost savings, and strong employee satisfaction—caller wait times under 30 seconds, less than 5% abandonment, 60–70% first-call resolution, and 75%+ first-day resolution.

Kellogg's

Anne Paterra

Senior Director, HR Shared Services, Kellogg Co.