Case Study: John Henry Foster achieves a complete view of the customer with Infor

John Henry Foster drives innovation with a complete view of the customer

John Henry Foster, founded in 1938 and headquartered in Eagan, Minnesota, is a value‑added distributor of industrial compressed air systems and robotics, stocking over $4 million in inventory and employing 114 staff. The company needed to integrate multiple customer‑engagement systems to create a single view of prospects and customers, improve data quality and eliminate redundancy, and give field representatives mobile access to up‑to‑date customer information.

By implementing Infor Customer Relationship Management and Distribution SX.e alongside Marketo, JHFoster created a single‑vendor, integrated platform linking sales, marketing and ERP. The solution eliminated duplicate data entry, delivered accurate real‑time visibility into web activity, campaigns, orders and service needs, enabled mobile access for field reps, and produced a more personalized customer experience with lower total cost of ownership—benefits the team saw immediately after replacing their legacy system.

John Henry Foster

Erik Florentz

Business Systems Manager