Case Study: Grupo Gollo achieves 25% higher dispatch volume and 45% faster order preparation with Infor Warehouse Management Provia

Grupo Gollo optimizes distribution with Infor Warehouse Management Provia

Grupo Gollo, a Costa Rica–based retailer of home appliances, furniture and household items with 100 sites, needed to handle very high inventory rotation across its distribution center while containing costs and improving customer satisfaction. The company faced pressure to optimize operations and dispatch more orders without increasing stock or disrupting productivity.

Working with Tecsys Latin America, Grupo Gollo implemented Infor Warehouse Management Provia to automate localization, streamline order preparation and tighten inventory control. The rollout was completed on time with no productivity impact and delivered measurable gains: dispatch volume rose 25% in one month, order preparation time fell 45%, customer satisfaction improved 35%, and costs dropped through more precise stocking, better staff and tool use, and timely reorders—allowing the company to ship more orders without raising inventory.

Grupo Gollo

Gilberto Rojas

Logistics Manager, Grupo Gollo