Case Study: Glen Eira City Council achieves rapid permit processing and 65% cut in consumables with Infor Pathway

Glen Eira City Council spurs growth with Infor Pathway

Glen Eira City Council, an inner-Melbourne local government facing rapid population and housing growth, needed to boost responsiveness and sustainability while reducing costs. Already a long-term user of Infor Pathway, the council sought faster permit and license processing, fewer paper-based workflows, and mobile, on‑the‑go access for residents and businesses.

Partnering with Infor Consulting Services, Glen Eira rolled out Infor ePathway and Pathway Smart Mobile CityWatch to enable web‑enabled self‑service and mobile transactions. The change cut processing times from five days to one (some permits issued in 10 minutes), achieved a 95% online uptake for skip‑bin permits within six months, reduced consumables costs by 65%, and lowered overheads while improving customer service.

Glen Eira City Council

Nick Gaff

Pathway Digital Systems Administrator Innovation and Continuous Improvement