Case Study: First Transit achieves reduced maintenance costs and higher technician productivity with Infor EAM (Infor)

First Transit improves maintenance costs with Infor EAM Mobile and Infor EAM hosted in the cloud

First Transit, a Cincinnati-based provider of transportation services operating in 242 locations with 19,000 employees, needed a single, scalable way to manage diverse maintenance contracts, reduce operating costs, and eliminate paper-based workflows to improve service reliability and customer retention across its network.

By deploying Infor EAM and Infor EAM Mobile (hosted in the cloud and used on iPads), First Transit gained real-time visibility, standardized checklists, and mobile work-order processes. The change saved 1,482,000 pieces of paper annually, freed 14 clerks, cut parts expense 3–4% per year (and maintenance costs as a percentage of revenue by 11%), boosted technician productivity 5–10%, increased scheduled jobs from 60% to 80%, reduced road calls 4–6%, and slashed senior manager site-visit time by about 80%.

First Transit

Todd Hawkins

SVP Maintenance