Case Study: Fazoli's achieves a 31% reduction in employee turnover with Infor Talent Science

Fazoli’s Restaurants reduce employee turnover by 31% with Infor Talent Science

Fazoli’s, America’s largest Italian quick‑service restaurant chain with more than 215 locations in 26 states, needed to improve customer satisfaction by recruiting, training, and retaining employees who deliver consistent guest service and teamwork. The company faced high turnover and wanted a better, evidence‑based way to identify candidates likely to succeed on the job.

By adopting Infor Talent Science’s customized hiring profiles, Fazoli’s began measuring candidates against traits of its top performers. The approach cut turnover among recommended hires by 31% versus non‑recommended hires, helped identify longer‑term talent, boosted customer satisfaction, and reduced time and costs in the hiring process.

Fazoli's

Bev Givens

Director, Human Resources, Fazoli’s Restaurants