Case Study: Dräger Service MVS achieves real-time operational visibility and improved service delivery with Infor EAM (Infor)

Dräger Service MVS gains operational visibility and increases service delivery levels with Infor EAM

Dräger Service MVS, the Spanish multi‑vendor services arm of medical technology company Dräger, needed to boost profitability and differentiate on service quality during a regional downturn. Facing outdated tools and up to 45‑day reporting lags, the team required fast migration to a superior asset‑management system—without losing 13 years of historical data or disrupting customer service—to gain real‑time operational visibility and improve maintenance compliance for hospital customers.

Working with IG Solutions to deploy Infor EAM, Dräger completed a four‑month data migration and now manages more than 4,000 assets with customer‑specific KPIs available in real time. The change delivered a 20% inventory reduction, a 60% increase in asset information, an 80% reduction in spare‑part lead time, a 45‑day cut in KPI reporting delay, and measurable service improvements (e.g., 82% of issues closed in under three days at Marina Salud), improving compliance, responsiveness, and overall service delivery.

Drager

Ramón Baldoví

Project Manager