Case Study: Cypress Creek EMS reduces ambulance response times with Infor EnRoute Dispatch

Cypress Creek EMS speeds response time with Infor EnRoute Dispatch

Cypress Creek EMS, which dispatches its own units and coordinates responses for 14 partner agencies across northern Harris County, handles nearly 60,000 incidents a year. Its legacy CAD couldn’t manage the varied agency protocols or geographic/time-based rules, forcing dispatchers into manual overrides, offline updates, and labor-intensive reporting that slowed response and strained staff.

Replacing the old system with Infor EnRoute Dispatch provided map-driven, customizable dispatch rules, instant online updates, and integrations with ePCR, NFIRS, and mapping tools. The change sped dispatcher decision-making, cut average ambulance travel time by more than one minute, reduced overall response times, simplified maintenance, and improved service across all partner agencies.

Cypress Creek EMS

Toivo Sari

Information Technology Manager