Case Study: Concordia Plan Services saves over $400,000 annually with Infor CloudSuite Healthcare (Infor)

Concordia Plan Services saves over $400,000 by moving its Infor applications to the cloud

Concordia Plan Services, a not‑for‑profit healthcare benefits administrator serving the Lutheran Church Missouri Synod and about 21,000 members, needed to scale its employer base, improve member self‑service with a consolidated portal, and decide whether to upgrade its Infor applications and change hosting from Xerox. The organization sought better security, disaster recovery, HIPAA compliance, and greater operational efficiency.

Concordia upgraded and migrated its Infor applications to the Infor Cloud powered by AWS, deployed Infor CloudSuite Healthcare, Infor CRM and HR Knowledgebase, and adopted Infor Xtreme Elite support and Infor Consulting Services. The move delivered more than $400,000 in annual operating‑expense savings, avoided substantial on‑premises hardware ($350k) and labor ($300k) costs, freed two enrollment positions, reduced inbound calls by 12%, cut Infor‑related task time by 20–30%, and reduced customizations by about 30%.

Concordia Plan Services

Bill Hofrichter

Chief Operating Officer