Case Study: Community Bank System achieves streamlined, paperless HR and cost savings with Infor Human Capital Management

Community Bank System, Inc. gains efficiencies in human resource management with Infor Human Capital Management solutions

Community Bank System, Inc., a DeWitt, N.Y.–based regional bank with more than 200 branches and roughly $8.6 billion in assets, faced decentralized, manual HR and recruitment processes that relied on spreadsheets and paper. These practices slowed hiring, increased payroll errors, and limited managers’ ability to control talent and align staff goals with corporate strategy.

Working with Velocity Technology Solutions, the bank implemented Infor Global Human Resources and Infor Talent Management (including Talent Acquisition, Goal Management, Development/Performance, and Compensation modules) to automate benefits, payroll, and recruiting and enable employee/manager self-service. The integrated, paperless system streamlined hiring, reduced manual errors, improved goal alignment and retention, and produced measurable efficiency gains and cost savings.

Community Bank System

Lorie Semmel

Director of HR Operations