Case Study: City of Greensboro achieves scalable asset management and speeds $6M in reimbursements with Infor CloudSuite EAM

City of Greensboro creates efficiencies with CloudSuite EAM

The City of Greensboro, the third-largest city in North Carolina, manages roughly 900,000 assets and systems across water, sewer, transportation, parks, and more. Facing limited budgets and staff, a growing number of users and integrations, and the rising cost of maintaining an on-premises data center, the city needed a scalable, efficient way to track assets, streamline workflows, and speed reimbursements.

By migrating Infor CloudSuite EAM to the cloud and tightly integrating it with the city’s GIS, Greensboro implemented paperless workflows and role-specific analytics that scale without adding staff. The upgrade delivered smoother operations and enabled more strategic work, helping the city process about 10,000 work orders annually, manage 900K assets, and accelerate roughly $6 million in state and federal reimbursements.

City of Greensboro

Sagar Iddyadinesh

EAM and Database Manager