Case Study: Brentwood Industries achieves faster decision-making and improved customer service with Infor SyteLine (Infor)

Brentwood Industries improves decision time, customer service with Infor SyteLine

Brentwood Industries, a US-based thermoformed plastics manufacturer founded in 1965, faced the challenge of supporting rapid growth (45% over six years) while improving operational efficiency, consolidating software vendors, and giving users faster, more direct access to data. The company needed to eliminate manual data transfers between disconnected systems and improve shop-floor visibility and customer responsiveness across domestic and international plants.

Brentwood upgraded to the latest Infor SyteLine—largely implemented in-house—with a total investment of about $200,000 and no business disruption, completing the project in under a year. The upgrade delivered faster decision-making (information within five minutes of shop-floor events), immediate customer service updates, a drop in manufacturing labor from 8.6% to 4.8%, scrap below 2%, a 2% margin improvement, 30% faster ordering, 98% on-time delivery, and paid for itself in less than a year.

Brentwood Industries

Kenneth Kemp

IT Manager, Brentwood Industries