Case Study: Boston Medical Center achieves enterprise-wide web monitoring and one FTE time savings with Infor Cloverleaf Global Monitor

Boston Medical Center monitors enterprise integration with Infor Cloverleaf Global Monitor

Boston Medical Center (BMC) is a 496-bed, private not‑for‑profit academic medical center and the largest safety‑net hospital in New England, handling more than 850,000 patient visits annually. BMC faced the challenge of tracking hundreds of Cloverleaf interfaces across multiple production sites, requiring 24/7 on‑site staffing in a centralized “Command Central,” with cluttered displays that made it hard to pinpoint and resolve issues quickly.

BMC deployed Infor Cloverleaf Integration Engine with Infor Cloverleaf Global Monitor, giving a single web‑based monitoring view accessible from anywhere, customizable sessions by user and department, and personalized alerts and reporting. The result: faster issue detection and troubleshooting down to a single interface, simultaneous remote access for team members, reduced reliance on a central command center, and an estimated annual time savings equivalent to one full‑time resource.

Boston Medical Center

Jonathon Pope

Team Lead, Integration Engineering, Boston Medical Center