Case Study: Bangla Cat achieves improved customer service and productivity with Infor Equipment

Bangla Cat enhances customer service and productivity with Infor Equipment

Bangla Trac Limited (Bangla CAT) is the exclusive Caterpillar dealer in Bangladesh, operating four branches and offering engines, equipment, generators and rental services nationwide. The company needed an integrated solution to improve reporting and visibility, scale for future growth, and better track and manage customer information to boost efficiency and customer service.

Bangla CAT implemented Infor Equipment as a central business system, consolidating sales, service, warranty, finance and rental data. The solution delivered improved visibility into critical information, faster and more efficient customer service, and enhanced productivity across the organization — and it went live on time and on budget in eight months.

Bangla Cat

Nazim A.Haque

Managing Director and CEO, Bangla Trac Limited