Case Study: Babbitt Chainwheels achieves streamlined operations and faster fulfillment with Infor CloudSuite Distribution

Babbitt Chainwheels streamlines operations and improves customer service with Infor CloudSuite Distribution

Babbitt Chainwheels, a New Bedford, MA manufacturer and distributor of manual overhead valve actuators and fasteners since 1915, faced growing pains from an aging on‑premises ERP: a clunky interface, poor reporting and visibility, security concerns, manual order‑entry backlogs, and limited omni‑channel capabilities—all made worse by retiring IT staff and rising customer expectations.

The company moved to Infor CloudSuite Distribution (hosted on AWS), gaining modern dashboards, automated order uploads, and expanded channel support. Order entry for large, complex orders fell from half a day to three minutes, open orders dropped 75%, inventory accuracy improved via cycle counts, and order‑to‑delivery times shortened—helping staff make data‑driven decisions and substantially improving customer service.

Babbitt Chainwheels

Ike Babbitt

Vice President of Operations