Case Study: Appalachian Regional Health System recovers $85,000 in supply charges and streamlines charge capture with Infor Lawson Point of Use (Infor)

Appalachian captures untapped revenue with Infor Lawson Point of Use

Appalachian Regional Health System, a three-hospital network in North Carolina with 277 beds that serves more than 7,500 patients annually, needed to capture untapped supply charges and simplify charge capture processes. The organization faced fragmented, manual charge entry, weak departmental accountability, integration gaps with financials, frequent exceptions, and limited reporting that together reduced revenue and wasted clinical time.

Appalachian implemented Infor Lawson Point of Use—paired with Infor Lawson Financial and Supply Chain Management and mobile supply tools—using touchscreens and Bluetooth scanners at supply rooms and nursing stations. Within two quarters the system increased gross supply charges by $85,000, enabled real-time posting to patient bills, eliminated manual billing entry, automated par counting and replenishment, improved department-level accountability and reporting, and freed clinicians to spend more time with patients.

Appalachian