Case Study: American Express Global Business Travel achieves rapid launch of Premier Insights and travel spend optimization with Infor Birst

American Express Global Business Travel uses Birst to create Premier Insights product

American Express Global Business Travel (GBT), the world’s largest business-travel provider, needed to protect and grow market share by differentiating its core services with smart analytics. GBT’s goals were to prove cost savings from booking through its platform rather than personal cards, give finance and department buyers clear visibility into employee spend, and shorten sales cycles and improve win rates.

Using Infor Birst, GBT launched the Premier Insights product and deployed it in six months instead of years with a legacy BI tool. The cloud-enabled solution delivers 110+ metrics for peer benchmarking, travel cost optimization and employee behavior analysis, plus alerts for out-of-policy activity — maximizing savings and speeding sales.

American Express Global Business Travel

Christophe Tcheng

Vice President of Core Products & Platform Architecture