Case Study: The Melting Pot achieves a 20% increase in table turns and boosted sales with Infor Sales & Catering

The Melting Pot - Customer Case Study

The Melting Pot in Sacramento, owned by Michael Frampton, is an upscale fondue restaurant whose fixed induction warmers and four-course, table‑cooked experience limited how tables could be arranged and extended seating times. These constraints led to slow table turns and underutilized inventory, so Frampton sought an automated reservation and table‑management solution to better manage reservations and staffing, capture guest data, and boost repeat business.

He implemented ReServe Interactive with Aloha POS integration and the ReServe Events Module to control reservations, analyze average dining lengths, populate customer records, and print guest preference chits. The system tightened staffing and seating controls, streamlined event management, and delivered a 20% increase in table turns — translating into higher sales, improved server performance, and stronger guest relationships.

The Melting Pot

Michael Frampton

Franchise Owner