Case Study: Stratus Vineyards achieves 0% no-shows and streamlined event management with Infor Sales & Catering (ReServe Cloud)

Stratus Vineyards uses ReServe Cloud for Event Management Software

Stratus Vineyards, the world’s first fully LEED-certified winery on Lake Ontario, runs daily tastings, tours and private and corporate events but was struggling with outdated, on-premise reservation systems. Staff spent hours juggling multiple programs and handling bookings and calls, which led to wasted resources and a roughly 20% no-show rate that hurt both service and revenue.

By adopting ReServe Cloud® Event Management, Stratus centralized reservations, automated event workflows with deadline-driven task prompts, and enabled online prepayments through a guest portal. The result: streamlined operations, more staff time for guest service, and a drop in no-shows from about 20% to zero.

Stratus Vineyards

Meghan McCooey

Hospitality Manager