Case Study: Michael’s Banquet Facility achieves efficient, mistake-free event management and peace of mind with Infor Sales & Catering

Michael’s Banquet Facility - Customer Case Study

Michael’s Banquet Facility is a family‑owned, full‑service event venue in Hamburg, New York, that produces roughly 600 events a year across five banquet rooms and off‑premise catering. After moving from ReServe Interactive’s Desktop software to a competing online product, staff found the new system confusing and time‑consuming—lacking tracers, event lifecycle workflows and change auditing—so productivity suffered and management decided to return to ReServe.

By implementing ReServe Cloud, Michael’s regained mobile access to their event database and a process‑driven Event Lifecycle Technology with reminders, tracers and audit trails, plus a multi‑view calendar, double‑booking protection and a custom proposal generator. The result: faster, more accurate booking and execution of onsite and off‑premise events, fewer mistakes, responsive support, and restored efficiency and peace of mind.

Michael’s Banquet Facility

Cheri Gargano

Office Manager