Case Study: Lucky Strike achieves streamlined bookings and increased event sales with Infor Sales & Catering

Lucky Strike - Customer Case Study

Lucky Strike Lanes & Lounge, a boutique bowling and entertainment operator with 17 U.S. and Canadian locations, struggled with manual booking and paper-based event management that relied on reservation books and spreadsheets. Those processes created errors, miscommunication among multiple event managers, and slowed the company’s ability to scale, so Lucky Strike needed an easy-to-deploy, centralized software solution.

Lucky Strike implemented ReServe Interactive’s Dining Reservation & Table Management and Catering & Event Management on a centralized server with a phased rollout. The system’s Smart Reservation Technology and Graphical Floor Plan enable lane-by-lane booking, centralized customer and event data, and 24/7 real-time access—streamlining operations, improving communication and customer service, and increasing efficiency. As a result, locations have boosted bookings and sales (one location executed more than 1,000 events in a year) and better maximize lane availability.

Lucky Strike

Kristyn Aldrich

Event Sales Manager