Case Study: GameWorks streamlines event bookings and boosts operational efficiency with Infor Sales & Catering

GameWorks - Customer Case Study

Sega GameWorks USA operates multi-location dining and entertainment venues that combine food, attractions and gaming. Facing inefficient, inflexible event software, staff struggled with time-consuming event orders, separate invoices, limited calendar visibility and poor internal and guest communication that couldn’t support their unique event packages.

In October 2009 GameWorks deployed ReServe Anywhere and trained staff within a month. The system’s package-driven Event Orders, unified pricing, itemized views, real-time calendar, waitlist and repeat-event tools — plus built-in email and the ability to edit closed events — streamlined booking and operations across locations, improved customer communication and gave the company a scalable, easy-to-update event-management platform.

GameWorks

Tracy Thornton

Director of Sales