Case Study: LodgeWorks achieves enterprise-wide Sales & Catering standardization with Infor Sales & Catering

Archer Hotel uses ReServe for Sales and Catering Operations

LodgeWorks is a privately held hotel management company with long-standing franchise partnerships (Hyatt, Hilton, Starwood) and a track record of brand innovation, most recently launching the boutique Archer hotels. They needed an enterprise Sales & Catering system to capture, store, and distribute event and guest data across the brand, standardize selling and execution, share leads and corporate collateral, and roll up corporate reporting from California to New York — all managed in one complete solution.

LodgeWorks implemented ReServe Cloud™ Hotel Sales and Catering, rolling it out across Archer properties to handle the entire sales process from inquiry to thank-you. The process-driven platform centralizes documents, profiles and leads, reduces errors, saves time, and delivers actionable insights; plans for an interface to the property management system and a Guest Rooms Control module further extend integration. Adoption has been strong, with teams citing excellent service and continued expansion across LodgeWorks’ portfolio.

Lodgeworks

Maria Skubal

Lodgeworks