Case Study: a global banking and financial services company improves auto-lender performance with Infopro Learning

Performance Support for a Prominent Financial Services Company

A prominent global banking and financial services company identified significant knowledge gaps among its auto-lenders in three crucial areas: customer engagement, disclosures, and product knowledge. To address this, they partnered with Infopro Learning to develop an online refresher course aimed at improving employee performance.

Infopro Learning created a microlearning-based solution featuring short, engaging online modules and printable infographics. This self-directed program was designed for easy on-the-job access and high knowledge retention. The initiative was highly successful, with 91% of targeted employees accessing the materials. The vendor, Infopro Learning, reported improved employee performance and customer satisfaction, with learners spending an average of eight minutes on the resources.