Case Study: a large IT consulting organization improves onboarding with Infopro Learning’s AI chatbot

Improving the Onboarding Experience and L&D Operations for IT Consulting Firm

The customer, a large IT consulting organization, faced challenges with its outdated onboarding process, including high employee turnover, long HR response times, and information overload for new hires. To address this, the organization partnered with Infopro Learning to design a modernized employee onboarding experience.

Infopro Learning implemented a three-part solution featuring a welcome video, a formal orientation session, and an AI-powered HR chatbot named Leyla. The chatbot provided 24/7 access to information with preloaded intents and HRMS integrations. This new program delivered significant results for the large IT consulting organization, including a 4% drop in attrition, a $96,000 annual cost reduction, and an impressive 4.8/5 employee satisfaction rate, showcasing the successful impact of Infopro Learning's solution.