Case Study: a leading computer software company boosts product training with Infopro Learning

Enterprise-wide Customer Training Solution Learning Services Transformation for a Computer Software Company

The customer, a leading computer software company, was launching a major new software version but lacked a modern training program. They engaged Infopro Learning to digitize their outdated content. The challenge was to increase product awareness, reduce training costs and dependency on instructors, and improve the customer experience.

Infopro Learning developed a comprehensive strategy featuring a multi-phase awareness campaign and customized role-based learning paths. The solution included a virtual lab environment built on AWS and a managed service desk for administrative support. This approach significantly reduced the time to competency, cut training time to 70 minutes, and provided improved global accessibility for learners.