Case Study: a leading bank boosts frontline leader performance with Infopro Learning

Developing Custom eLearning Content for a Leading Bank Designed a top-notch performance management program for frontline leaders

A largest financial services group in Europe, a leading bank, faced challenges in training its globally dispersed frontline leaders. They needed short, accessible training modules to address a lack of essential communication skills and misalignment with business goals among their leaders. They partnered with Infopro Learning for the development of a custom eLearning content and performance management program.

Infopro Learning implemented an agile solution featuring scenario-based learning, multi-lingual localization, and microlearning modules. This approach created a highly engaging People Performance Management Program. The results for the bank included the participation of 300 new leaders, increased knowledge retention, accelerated team performance, and improved communication. The program was a major success, achieving a 70% Net Promoter Score and Net Impact score, and Infopro Learning won an award for its effectiveness.