Case Study: a largest insurance organization reduces onboarding time-to-competency with Infopro Learning

Developing a Successful Onboarding Program for a Leading Insurance Organization

The customer, one of the world's largest insurance organizations, faced the challenge of upgrading its contact center's training infrastructure. Their key goals were to reduce time-to-competency, lower facilitation costs, ensure consistency, and ease the maintenance of their onboarding program. To address this, they partnered with vendor Infopro Learning for a custom learning solution.

Infopro Learning implemented a solution by first conducting a thorough analysis of the program's friction points through surveys and interviews. They then designed a blended learning journey that strategically placed training activities to help new hires connect with the company, culture, and their craft. The results for the insurance organization were significant: a 300% increase in time to proficiency, a 70% compression in training duration, and a 58% reduction in training costs.