Case Study: a largest independent auto clubs company boosts sales and claims training with Infopro Learning

Customized Sales Training for New Products Engaging Learning Experiences For an Insurance Organization

The largest independent auto clubs company in North America, with over 9,600 employees and 9 million members, faced a significant challenge. After launching new insurance products and a new sales system in three states, they needed customized sales training for their sales and claims departments. This training was required to ensure all employees could accurately explain the new policies and master the operations of the new platform. To address this, the company partnered with Infopro Learning for a custom learning solution.

Infopro Learning developed a comprehensive online learning program featuring custom modules for sales, claims, and systems training. The solution utilized scenario-based learning with life-like graphics and simulations to engage learners. The training program was a success, resulting in high completion rates and employees confidently using the new system. Following the implementation, the company saw a steady increase in new memberships, demonstrating the program's measurable impact and positive return on investment for the largest independent auto clubs company.