Case Study: a global tax solutions provider accelerates training delivery with Infopro Learning

Customer Training through Impactful Delivery of Tax Curriculum

The customer, a prominent global tax solutions provider, faced significant challenges in training delivery. Due to the seasonal nature of tax work, their internal teams were over-utilized, leading to a backlog that caused $6M in deferred revenue and inconsistent service levels. Their content library was also outdated and undermanaged. Infopro Learning was engaged to address these issues with a holistic training solution.

Infopro Learning implemented a comprehensive program, deploying a team of ten accounting and tax trainers, nine software instructors, and three IT consultants. Their solution included new processes, workflows, and coordination activities. The results were substantial: Infopro Learning delivered 3750 training hours, achieved 22% cost savings, increased gross margin by 12%, and enabled the client to double its internal training capacity, directly impacting revenue.