Case Study: a leading US-based cloud-native platform company boosts customer learning engagement with Infopro Learning

Customer Education & Transformation Product Training for a Cloud-native Platform Company

Infopro Learning partnered with a leading US-based cloud-native platform company that provides data streaming platforms. The client faced a challenge with its existing three-day instructor-led customer training program, which was proving ineffectual. This led to dropping enrollment numbers, impacting revenue, and a need to modernize the program to improve engagement, knowledge retention, and the overall learning experience.

The solution implemented by Infopro Learning was a holistic, multi-modality e-learning program. It included animated videos, foundational eLearning courses, demos, virtual lab guides, and assessments, structured into a journey of program orientation, product overview, and product deep-dive. This approach significantly increased knowledge retention rates, improved the learning experience, and boosted the client's market hold by increasing the number of successful customer trainings and satisfaction levels.