Case Study: a leading financial firm reduces training time with Infopro Learning's blended learning solution

Curriculum and Training Infrastructure Modernization of a Leading Financial Firm

The client, a leading financial firm, faced significant challenges within its contact center, including inconsistent training, high facilitation costs, and an extended time-to-competency for new employees. To address these issues, the firm partnered with Infopro Learning to modernize its training curriculum and infrastructure.

Infopro Learning implemented a blended learning solution based on the 70-20-10 framework, utilizing modalities such as interactive videos, web-based training (WBT), instructor-led training (ILT), and simulations. This approach, developed through rapid prototyping, reduced the original training period by 40%. The results for Infopro Learning's client were highly successful, achieving a 98.4% learner satisfaction rate and cutting the total training time from nine weeks down to just three.