Case Study: a leading wireless network operator achieves faster learner competence with Infopro Learning

Change Management Program for a Leading Wireless Network Operator

The client, a leading wireless network operator, faced significant challenges in implementing a large-scale brand and cultural transformation, including a change-resistant culture and lack of effective communication. They partnered with Infopro Learning to develop a customized change management and skill development program aimed at redefining the customer experience provided by their call centers.

Infopro Learning implemented a comprehensive, three-phase blended learning solution utilizing tools like Mobisodes and a ‘Walkme’ EPSS. This approach successfully increased speed to learner competence by 30% and reduced overall training time by 38%, enabling the client to empower its employees and sustain the organizational change.