Case Study: a luxury hotel chain improves leadership training with Infopro Learning

Blended Approach to Leadership Training Effective Learning Program for a Luxury Hotel Chain

Luxury Hotel Chain, a global leader in the hospitality industry with over 160,000 employees, sought to improve the leadership skills and business acumen of its hotel management staff. Their challenge was to enhance the quality of training by providing effective follow-ups, improving cost efficiency, and optimizing training time. To address this, they partnered with Infopro Learning for a custom blended learning program.

Infopro Learning implemented a three-part blended strategy, which included a promotional video, custom web-based pre-work modules tailored to each hotel location, and post-training support materials. This solution led to significant improvements in service quality. The program achieved a 100% positive rating from participants on its value for professional development and successfully empowered leaders to implement new concepts, resulting in increased Guest Satisfaction Scores.