Case Study: Coastguard Lake Taupo streamlines volunteer and membership management with infoodle

Coastguard Lake Taupo - Customer Case Study

The customer, Coastguard Lake Taupo, is a volunteer search and rescue charity that manages over 1,000 members. Their major challenge was the immense manual effort required to manage their membership database using spreadsheets, including issuing annual cards and tracking renewals, which was unsustainable for their volunteer-run organization. They turned to the vendor Infoodle for a solution using its CRM and membership management service.

Infoodle provided a centralized system that integrated with Xero, eliminating duplicate data entry. This automation slashed the time spent on membership management from three days a month to just two hours a fortnight. The solution also enabled personalized email communication, which helped recover approximately 20% of previously lost income from lapsed members, securing their primary funding source and ensuring the continuation of their vital community services.

Coastguard Lake Taupo