Case Study: Walker Gas achieves faster first-time fixes with Infomill and Joblogic integration

Walker Gas - Customer Case Study

Walker Gas needed to improve the speed and accuracy of its gas repair and breakdown service so engineers could spend less time on site, reduce ordering errors, and meet customer service KPIs. Infomill supported this challenge with its PartsArena solution, integrated with the Joblogic field service management system to give engineers faster access to parts and technical information.

Infomill’s integration with Joblogic lets engineers view manuals, exploded diagrams, and parts lists, then pass the selected part details directly back into the job record with no manual re-entry. The result is quicker diagnosis, higher first-time fix rates, fewer parts-ordering mistakes, shorter site visits, and lower costs for Walker Gas, helping deliver happier customers and more productive engineers.

Walker Gas

Stephen Walker

Owner