Case Study: The Automobile Association achieves 15% productivity improvement with Infomill’s PartsArena Pro and Solarvista

The AA Home Services increasing productivity by 15%

The Automobile Association (The AA) needed a separate operational system for its Home Services business to support growth, improve customer satisfaction, and better manage field engineer productivity and end-to-end job handling. To meet this challenge, The AA selected Infomill’s PartsArena Pro, built on the AnswersAnywhere platform, alongside Solarvista’s field service software.

Infomill’s PartsArena Pro was integrated with Solarvista to give engineers mobile access to manuals, exploded diagrams, parts codes, and automated parts ordering, helping them work faster and more accurately in the field. The result was a 15% overall productivity increase, 17% improvement in first-time fix rates, 8% less time on site, 15% more tasks per shift, and a 20% reduction in contact centre calls.

The Automobile Association

Paul Allen

Engineer