Case Study: Watret streamlines parts ordering with Infomill’s PartsArena Pro

PartsArena Pro Helps Streamline Parts Ordering for Watret Central Heating

Watret, a family-run plumbing and heating company based in St Albans, needed a better way to order parts accurately as part of its strategy to improve processes. To address this, they worked with Infomill and its PartsArena Pro product, integrating it with their IRI Service Director field management system.

Infomill’s PartsArena Pro enabled engineers to add parts electronically from offline appliance data, automatically populating purchase orders and reducing manual intervention. The result was a faster, more accurate, and nearly foolproof parts ordering process that improved fulfilment, reduced return visits, helped control costs on a per-property basis, and supported a better customer experience.

Watret

Anthony Watret

Watret