Case Study: International Service Company improves first-time fixes with Infomill

Continuous Data Optimization Helps International Service Company Rise Above Competition

International Service Company, an international service organization with 7,000 engineers and nearly 1,000 electrical service engineers, needed fast access to up-to-date technical information to help field teams identify replacement parts, troubleshoot faults, and follow servicing and disassembly instructions. To support its mobile workforce, the company worked with Infomill, the technical content specialist, to deliver appliance data to engineers on mobile devices.

Infomill implemented a continuously optimized data distribution service that sends highly optimized daily deltas to field technicians, keeping mobile network traffic low while ensuring the latest safety-critical information is available at the point of need. The solution now maintains data for 55,000 appliances and adds new models daily, helping International Service Company improve first-time fixes, keep customers happy, and stand out in a competitive market.