Case Study: Leading loan management, servicing and asset recovery company achieves streamlined SLA monitoring and uncovers vendor reporting errors with Infogix Enterprise Data Analysis Platform

Utilizing Infogix Solutions to Monitor 3rd Party Vendor SLA’s

A leading loan management, servicing and asset recovery company handling more than $300 billion in loans for over 12 million customers needed a reliable way to track its 3rd‑party vendor service level agreements. The company relied on vendor-supplied reports but lacked the ability to apply complex contractual rules (critical vs. non‑critical deadlines, 90‑day credit windows), risking inaccurate customer data and missed enforcement opportunities.

Using the Infogix Enterprise Data Analysis Platform, the team added three targeted analyses and built reporting metrics to monitor daily and monthly feeds. The solution uncovered vendor reporting errors, captured recurring SLA violations (about 1–2 non‑critical violations per month and 1–2 critical violations per quarter), resulted in roughly $65,000 in assessed penalties in 2014, improved vendor performance, and is being expanded to monitor additional vendors.