Case Study: Fortune 200 Telecommunications Provider achieves $16.2M in billing error prevention with Infogix Data Analysis Platform

Saving Millions in Billing Inaccuracies

A Fortune 200 telecommunications provider serving tens of millions of customers faced increasingly complex, multi‑platform billing across legacy systems, promotions and multiple taxing jurisdictions. Systemic over‑ and under‑billing, regulatory exposure and rising call‑center volumes threatened customer satisfaction, compliance and the company’s brand.

The company deployed the Infogix Enterprise Data Analysis Platform to validate transactions with automated checks, audit trails and real‑time alerts, adding controls upstream and downstream of billing. In the first year this prevented $11.3M in under‑billing and $4.9M in over‑billing, caught a missing cash file worth over $90K, virtually eliminated billing re‑runs, improved accuracy and timeliness, reduced call volumes and restored customer confidence.