Case Study: Leading North American Triple Play Provider achieves 50% improvement in collections with Infogix Propensity-to-Pay model

Propensity-to-Pay Model Improves Collections by 50%

A leading North American triple‑play provider engaged Infogix after standard statistical targeting produced only industry‑standard response rates and left millions in collectible revenue on the table each year. The client sought an operational improvement that would make internal collections more efficient and reduce unproductive agent effort.

Infogix built a Propensity‑to‑Pay model using subscriber and care‑system data to score delinquent accounts and prioritize routing of high‑probability cases to trained agents. The targeted approach eliminated wasted effort, boosted agent efficiency, exceeded annual collection targets and drove a 50% improvement in collections.